Frequently Asked Questions (FAQ)

Below are some answers to the typical questions that SVHCS Inc. professionals receive when helping people form a home/in facility care plan designed specifically with your or your loved one’s needs in mind.

For additional information, Please contact us.

What different services do you offer?

SVHCS, Inc. offers a full range of non-medical services and Home care services. SVHCS, INC non-medical services include Temporary worker and domestic worker placement, moving, general labour, and Commercial and Residential services. SVHCS, INC Home Care services include supplemental staffing for long-term care facilities, Retirement homes, nursing homes, hospitals, group homes, and private residential homes.

Our office staff can help you determine the specific services that are right for your situation.

Can I receive short term care?

Yes. Our service term is based on your needs. Our staff will work with you to create a plan of care specific to your individual needs. SVHCS, INC provides emergency, temporary & permanent assignment care, long-term care or short-term care services. Contact us for more info.

Can you care for someone in a facility (hospital, nursing home, asisted living?

Yes. We provide services to you wherever you call home, in retirement homes, nursing homes, hospitals, and in your private homes, apts, condos, etc.

What if a family member is moving to a care facility while receiving SVHCS, Inc. services?

We will work with you and the facility to continue providing the services at your request. If you would like to discontinue the services due to the changes of moving from your home to a care facility, our case managers will coordinate the changes as quickly as possible. You will not be billed for services not provided during that period.

How often do I get billed for services?

Billing is based on the terms for your individualized care agreement and it depends on the source for your payment for services. For example,Federal or Provincial Payment, private insurance, short-term or long -term disability insurance, employee health benefits,grants or private charities or associations.

What should I be looking for in a healthcare agency?

Their employees should be bonded and insured.
They should screen their caregivers and have a criminal background and Vulnerable Sector checks for all employees
They should provide Supervision by Nursing Supervisors and Case managers, periodic visits to your home to check on their employees and communication with the clients to make sure that you are happy with the services you’re receiving, and any concerns or complaints that you may want to discuss.

How long will it take to setup services?

Service can be provided once the in-home assessment is completed. It can range from 5-6 business days to implement home care services for a senior.

What happens if a caregiver is unable to show up for a scheduled shift?

If your family’s caregiver is unavailable to report for their shift or fails to show up for any reason, another Caregiver would be called to replace the missing staff and provide care immediately.

How do you select my caregiver?

All of our caregivers are screened and have successfully passed reference checks, criminal background and vulnerable sector checks. We match your specific needs and requirements to the skills and background of each caregiver to find the best candidate. The selected candidates are bonded and insured. These staff receive ongoing training via in-service and continuing educational training.